Shipping Policy

At Triune, we are committed to delivering every order safely, efficiently, and transparently worldwide. Every piece is built to order, so this policy is written primarily around our pre-order timeline. Please read it alongside our Returns Policy.

Pre-order production and shipping

Triune watches are made to order as part of a numbered, limited batch. Because each piece is produced individually rather than held in stock, your order moves through production before it ships.

As of today, Batch 01 is in its final stage of production. The cases, bracelets, and hands are complete, and the dials are in their final run. Based on where production now stands, remaining orders are expected to ship within 4 to 5 weeks. This is our current, up-to-date estimate: as production has progressed, the remaining wait has shortened, and this figure reflects how close we now are to completion. This refers to the time until your watch is dispatched from us, not the time until it arrives.

Early founders are shipped first. Every dial is engraved individually with its founder number, then packed and shipped in the order it was placed, so the earlier you ordered, the nearer you are to the front of the line. Ordering early does not change the batch timeline, but it does place your piece ahead of later orders as we ship.

You can follow the full journey of your order, with photos and videos of the actual production, on our production updates page. As pre-order items are still being completed, estimated dates are indicative and may be subject to change. You will receive a shipping confirmation email with your tracking number the moment your watch is dispatched, so you will always know when it is on its way.

Shipping destinations

We ship internationally to most countries worldwide. Shipping is free on every order.

Shipping availability may vary depending on local regulations, customs restrictions, or courier limitations.

Processing and dispatch

Once your watch has completed production and passed inspection, it is dispatched within 1 to 3 business days.

You will receive a shipping confirmation email with tracking information the moment your order is dispatched.

Delivery times

Delivery times are counted from the date of dispatch, not the date of order, and refer to business days only, excluding weekends and public holidays. Estimated delivery from dispatch:

United States: 6 to 12 business days. All other countries: 7 to 12 business days

Delivery times may vary depending on destination country and courier service.

Taxes, duties and customs charges

Import duties, customs fees, VAT, and local taxes may apply depending on the destination country. These charges are the sole responsibility of the customer.

Refused shipments and customs issues

If a customer refuses to pay customs duties or import charges:

The carrier may refuse delivery. The shipment may be returned to Triune. Refunds will only be processed after the goods have been returned and inspected.

Where applicable, the following costs may be deducted from the refund:

Shipping costs Customs duties Import taxes Storage fees Return shipping fees Customs brokerage charges

If customs duties are advanced by the courier and subsequently charged back to Triune, these amounts will also be deducted from the refund.

If a shipment is held or blocked by customs authorities and cannot be returned, no refund will be issued.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Triune is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Once an order has been shipped, we cannot guarantee that address modifications can be accommodated. If you need to update your address, please contact us at contact@triune.watch as early as possible, and we will do our best to help while your order is still in production.

Damaged or tampered packages

If a package appears damaged or tampered with upon delivery, please accept it with reservation and contact our Customer Support team immediately.

Any shipping issue should preferably be reported within 24 hours of delivery, including photographs and a detailed description of the issue.

Multiple shipments

Orders containing both in-stock items and pre-order items may be fulfilled in separate shipments. Available products will be shipped first, and pre-order items will be shipped once production is completed.

Lost or delayed shipments

Once an order has been handed over to the courier, delivery times are managed by the shipping provider. While Triune will assist customers in resolving shipping issues whenever possible, we cannot guarantee courier delivery timelines once the shipment is in transit.