Pre-Order & Batch Order Policy

What is a pre-order or batch order?

A pre-order or batch order allows you to reserve an item that is not yet physically available in our warehouse but is currently in production. Delivery times for pre-orders differ from standard shipping times and are indicated on the product page and/or our production updates page. Since these products are still in production, the dates shown are estimates and may be subject to change.

Because Triune pieces are crafted to a standard that has never been produced before, we reserve the right to adjust production timelines where necessary to ensure every watch meets the Triune promise of quality. Should a timeline change, we keep everything transparent by posting every update on our production updates page and across our social channels, which we encourage you to follow for the latest information.

Please note that these timelines refer to when your order is dispatched from us, not when it arrives. Delivery time is added once your order leaves our workshop, and is shown in our Shipping Policy.

Before finalizing your order, please check whether the product you selected is available for immediate shipment or offered on pre-order. Once your order is confirmed, you will immediately receive a confirmation email with your order number.

Can I change a pre-order?

It is possible to request a change of model within the same pre-order collection. Our team will verify the availability of the requested version and get back to you as soon as possible. Once the item has been shipped, no further changes can be made.

Can I combine in-stock items and pre-order items?

Yes. If your order includes both in-stock and pre-order items, we will ship the available items first according to our usual shipping times. A second shipment will follow once the pre-ordered product is ready.

Can I cancel a pre-order?

Yes. You can cancel your pre-order for a full refund anytime before it ships. We stand behind every piece we make, and we never want you locked into something you are unsure about. Just email us at contact@triune.watch with your order number, and we will confirm your cancellation and issue your refund right away.

Please keep in mind that Batch 01 is numbered and strictly limited. If you cancel, your engraved founder number returns to the pool, you forfeit the price you secured at checkout (our prices rise with each batch), and you give up your complimentary 14k gold-plated Jerusalem Cross Signet Ring. These may not be available if you decide to order again later.

Once your watch has shipped, it is on its way to you, but you are still fully covered: you may return it within 30 days of delivery for a full refund under our Returns Policy.

When will I receive my refund if I cancel?

If you cancel before your order ships, your refund is issued as soon as we confirm the cancellation, usually the same day. From there, it typically takes 5 to 10 business days to reflect on your statement, depending on your bank or card provider.

If you return your watch within 30 days of delivery, your refund is processed once we have received and inspected the returned piece, and then typically takes 5 to 10 business days to appear on your statement.

Can I return a pre-ordered product after it has been delivered?

Yes. You have 30 days from the date you receive your watch to return it for a full refund, following our standard return procedure. The watch must be unworn and in its original packaging.